Returns Policy

Our Guarantee At GrayWhisker your satisfaction is everything. If you or your pet aren't completely happy with your purchase we will make it right. No hassle, no runaround, no questions asked.

30 Day Returns We accept returns within 30 days of delivery. Items must be in their original condition and packaging. To start a return simply contact us and we'll guide you through the process immediately.

Damaged or Defective Items If your item arrives damaged or defective contact us within 48 hours of delivery with a photo of the damage. We will send a replacement immediately at no cost to you.

Wrong Item Received If you received the wrong item contact us right away. We'll ship the correct item immediately and arrange collection of the wrong item at no cost to you.

Refunds Once your return is received and inspected your refund will be processed within 3–5 business days back to your original payment method. You will receive an email confirmation when your refund is issued.

How To Start A Return Simply visit our Contact page or email us directly. We respond within 24 hours and will handle everything quickly and kindly.